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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marco Jaquez

September 5, 2024

5  out of  5
rating by Marco Jaquez
"Alexis was amazing and was able to get me a great auto policy quote. Overall a great experience."
We responded:
"Marco thank you for your review, I'm glad we were able to assist you with your auto insurance policy. Alexis does a good job and I'm so glad she gave you a great experience. Welcome! "
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Dawn Callahan

September 4, 2024

5  out of  5
rating by Dawn Callahan
"I’ll never forget years ago, a friends apartment was broken into and the police asked her about her rental insurance. Neither of us had thought about pursuing rental insurance until that moment and since, I have always secured a policy. So when I walked by Yolanda’s office shortly after returning to Chicago, it was a no brainer to reach out. It took minutes to get a rental policy and considering how often Amazon is dropping off a package at my door, the cost is minimal!!! Do yourself a favor and get insurance! Peace of mind is everything. Ask for Alexis😉"
We responded:
"Dawn I'm so glad you understand the importance of the protection insurance provides. Renters insurance is very affordable and everyone should have a policy. I'm glad Alexis was able to assist you with your new coverage and with lighting speed. Thank you for business and welcome to Yolanda Ross State Farm Agency. "
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Fredrick Bates

May 16, 2024

5  out of  5
rating by Fredrick Bates
"I have been with Yolanda since the day she took over Helen Scott’s client base who I had been with for 30 years. I had some trepidation initially as I had enjoyed a wonderful relationship with Helen, but my concerns were almost immediately assuaged by this highly competent customer service driven friendly agent. I am a HUGE FAN! She has been incredibly responsive each and every time that we have called upon her—new vehicles instantaneous binders and cards even in off hours. New policy for new driver and new vehicle—again a timely, courteous, and completely accurate response. Even when we had an automobile trashed in a failed theft attempt Ms. Ross was prompt and helpful in guiding us through the claim process. She and her entire team are 5 stars for sure!👍🏽"
We responded:
"Mr. Bates thank you for your review, I strive to provide excellent customer service and we appreciate your acknowledgement. Thank you for allowing myself & my staff to assist you with all your insurance need, we appreciate you and your business!!! "
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Deja Simon

April 8, 2024

5  out of  5
rating by Deja Simon
"Their team is amazing and very proactive in helping quote and process a reasonable policy as well as tender to all of my needs within policy with knowledgeable information and transparency last minute!! May God continue to bless you all thank you for the service"
We responded:
"Deja thank you for review, at Yolanda Ross State Farm Agency we strive to provide excellent service for all your insurance needs. Welcome to our Agency! "
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Shawan Johnson

February 16, 2024

5  out of  5
rating by Shawan Johnson
"I have been a customer with Yolanda Ross for several years and my experience is always great her staff and her are very professional and knowledgeable also helpful I would recommend her agency to anyone I am so satisfied with the work she and her staff has done for me and my family"
We responded:
"Shawan it has been a pleasure working with you and your family. I appreciate your continued business and kind words. We are proud to provide you the kind of customer service you deserve 5 star "
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Anthony Granger

February 13, 2024

5  out of  5
rating by Anthony Granger
"Yolanda didn't just sell me and my wife life insurance. She asked us questions to determine the amount of insurance we needed. She was patient and took the time to explain things to us really well. If you need life insurance, Yolanda is the one to call – she's truly awesome! Trust me, you'll be glad you did."
We responded:
"Anthony thank you so much for allowing me to assist you with this very important coverage for you & your wife! Life insurance is really important and I'm glad you and your family is protected"
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Camille Travis

January 26, 2024

5  out of  5
rating by Camille Travis
"My agent Yolanda Ross was professional, personable, and very responsive. She made the process of setting up a policy extremely quick and easy, and was available to answer any questions. Five stars all around."
We responded:
"Camille it was pleasure to assist and thank you for your review. It was a pleasure to assist you and I look forward to working with you "
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Caress Brown

January 8, 2024

5  out of  5
rating by Caress Brown
"Timely and knowledgeable. Service is top tier."
We responded:
"Caress I appreciate your review we strive for excellent service "
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pegah sadeh

January 5, 2024

5  out of  5
rating by pegah sadeh
"Yolanda and her team were super professional, responsive and made sure we got the best price and best coverage. It was a pleasure to work with them."
We responded:
"Pegah, thank you for choosing our agency and the kind words. We strive to assist you with the best price without compromising your coverage! "
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Audrey Davis

November 27, 2023

5  out of  5
rating by Audrey Davis
"Nikole Davis was the agent that I worked with when starting my insurance policy. Nikole was very knowledgeable and very informative. She ensured that I understood the policy and answered any questions that I had. She was so kind and patient with me every step of the way. She was truly amazing!!"
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Nikki Pickett

September 12, 2023

1  out of  5
rating by Nikki Pickett
"The most incompetent agents I’ve ever had to deal with. Any question you have regarding your policy increases, the answer will always be inflation vs actually reviewing the policy. In my case they had an accident on my mvr that wasn’t me which was raising my rates. I found this out on my own. No help from them when trying to remove it considering it was them who put it on my record and knows it wasn’t me."
We responded:
"Hi Nikki, thank you for your feedback. Unfortunately, we cannot find you in our database as a customer. Please contact our office so we can address your concerns. Yolanda "
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king Slaughter

August 4, 2023

5  out of  5
rating by king Slaughter
"Yolanda is the best! I am 23 years of age and most insurance companies jack the price up for young drivers however, with Yolanda’s help I’m able to afford my insurance and drive safely! Thanks so much !!"
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Shantel Foster

August 4, 2023

5  out of  5
rating by Shantel Foster
"I have been a valued customer with State Farm insurance for many years. They are very reliable prompt and they get the job done with amazing rates and results. Yolanda is my agent and she is professional and understanding towards my concerns. Check her out she will not disappoint."
We responded:
"Shantel I appreciate your business and thank you for all the kind words "
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Brian Pratt

August 3, 2023

5  out of  5
rating by Brian Pratt
"Very responsive and accommodating. We have a very small renter’s insurance policy and they provided terrific customer service"
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Trenae Bryant

April 17, 2023

5  out of  5
rating by Trenae Bryant
"Thanks to Yolanda, I was able to get car insurance quick and easy. She was very professional, kind, and had a warm voice. Sometimes people just try to sell you stuff without listening and understanding what you need. She helped me understand everything State Farm has to offer without me feeling overwhelmed. I give her 5 stars across the board. If I could give her 10 stars I would. Thanks again Yolanda for your help!"
We responded:
"Thanks Trenae"
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Jai Green

February 10, 2023

5  out of  5
rating by Jai Green
"Yolanda Ross is professional and very responsive to my questions. Its a pleasure to have her and her team as my insurance agent."
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Nia Sotto

November 16, 2022

5  out of  5
rating by Nia Sotto
"Massive thanks to Yolanda Ross and her team! They made the experience of purchasing auto insurance while at the dealership seamless and stress-free."
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renee renee

August 11, 2022

5  out of  5
rating by renee renee
"Ms. Ross went above and beyond to meet my needs. I felt 100% confident switching insurance companies. I know received more coverage for less that what I was paying previously. You really are in good hands with Ms. Ross!"
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Royal T

July 21, 2022

5  out of  5
rating by Royal T
"I've had other insurance agents for various reasons but I've found the one agent for everything! Yolanda Ross is the best! Very personable and easy to communicate with!"
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Diane Griffin

February 12, 2022

5  out of  5
rating by Diane Griffin
"Ms. Ross was very helpful and relateable."
We responded:
"Diane, thank you so much, I am glad I was able to assist you!"
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Megan Dobner

November 8, 2021

5  out of  5
rating by Megan Dobner
"Ms. Ross was very helpful and courteous."
We responded:
"Megan thank you for your 5 star review we strive provide quality customer service and be very helpful"
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Yvonne Williams

August 6, 2021

5  out of  5
rating by Yvonne Williams
"Ms Yolanda Ross understands the complexity of insurance in multiple states! She advised me on money saving strategies for my Illinois and out is state properties and vehicles. Her counsel saved me thousands of dollars from my previous plans -for better coverage! She and her staff are professional, responsive and a pleasure to work with! Ms. Ross is a 5, gold ⭐️ agent with a 5 gold star team!!! YAW"
We responded:
"I am so glad we could help with your vehicle insurance and advise you and help you save! We appreciate your business and strive to assist all of our customer with professional, quality customer service"
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DiEsha Robinson

July 30, 2021

5  out of  5
rating by DiEsha Robinson
"State Farm agent Felicia was nothing less than amazing today! She went over & beyond this afternoon with helping me get the correct information for my monthly billing/processing my payment! Felicia provided me with professionalism, kindness, patience and top notch customer service. I'm very appreciative of the service I was given today. Thank you Felicia"
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Denise Dailey

July 8, 2021

5  out of  5
rating by Denise Dailey
"Thank you Yolanda for all of your help and responsiveness during my time in Chicago and with helping me relocate/transfer my coverage. You have been very helpful and I was very impressed by how quickly you would provide responses to my questions, documents, and other resources."
We responded:
"Denise Good luck it was a pleasure to assist you while you were here in Chicago, we wish you the best and if we can ever assist in any way, just let us know1"
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Barbara Whitman

April 26, 2021

5  out of  5
rating by Barbara Whitman
"I was provided with professional, friendly and quality service by the agent and staff regarding home insurance and the sale of my property. I found the insurance and great advice from the agent to be of great benefit to me in my decision making process. Continue your recruitment and training of personnel to address client timely information and satisfaction. Thank you for your service."
We responded:
"Hi Mrs. Whitman - We appreciate your 5 star review and I am glad we provided you with professional, friendly quality service. Thank you for allowing us to assist you with your home insurance needs! - Yolanda"