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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sophia Brown

February 18, 2026

5  out of  5
rating by Sophia Brown
"I would like to share my appreciation for Yolanda Ross and the excellent service she provided me today. She was so professional, patient, and truly caring. I never felt like I was speaking to just another salesperson. She treated me like a friend. She took the time to find every discount available, stayed within my budget, and never pressured me to purchase more than I could afford. Because of her honesty and patience, I confidently chose State Farm as my insurance provider. She bundled my home and auto policy, and with prices rising everywhere, I was very satisfied with the quote and coverage I received. Thanks to Yolanda, I’m now a happy homeowner and driver. Woohooo!"
We responded:
"Thank you so much for your thoughtful and heartfelt review! I truly appreciates you taking the time to share your experience. Providing professional, patient, and genuinely caring service is always the goal, and it means a lot to know you felt supported — not pressured — throughout the process. It truly means a lot to know that your experience felt personal, supportive, and pressure-free — that’s always the goal. Taking the time to understand your needs, find every available discount, and make sure your coverage fits comfortably within your budget is exactly how we believe insurance should be done. I’m especially glad we were able to bundle your home 🏡 and auto 🚗 policies in a way that gave you both confidence and value in today’s rising-cost environment. Welcome to the family — and congratulations on being a happy homeowner and driver! I appreciate you choosing Yolanda Ross State Farm Agency and we’re always here whenever you need us. Warmly, Yolanda Ross Yolanda Ross State Farm Agency"
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Lewis DeJan

February 9, 2026

5  out of  5
rating by Lewis DeJan
"Great Customer Service is Hard to find, I found it here with Miss J and Miss Yolanda."
We responded:
"Thank you Lewis for taking the time to leave us a 5 star Google review. I am so glad to hear that you have been pleased with our service. I will pass your kind words along to the team. Have a great rest of your week! - Yolanda Ross, State Farm Insurance Agent, Chicago IL"
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Jim Scharth

February 9, 2026

5  out of  5
rating by Jim Scharth
"Great service very helpful worked with me answering all my questions until coverage was added"
We responded:
"I appreciate you taking the time to write our State Farm Insurance Office a 5 star Google review. I'm glad we could assist you with your questions. My team and I look forward to working with you in the new year! - Yolanda Ross, State Farm Insurance Agent, Chicago IL"
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Lynn Luczy

February 6, 2026

5  out of  5
rating by Lynn Luczy
"Great service!"
We responded:
"Lynn thank you so much for your 5 star we thrilled that you found our service great! We look forward to continuing to service your insurance needs. "
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Fred Anthony

January 27, 2026

5  out of  5
rating by Fred Anthony
"5 Star review, my State Farm agent was extremely courteous and professional, I received the lowest rate I've ever been given for full coverage by any insurance company. STATE FARM IS MY AUTO AND RENTERS INSURANCE COMPANY."
We responded:
"Mr Antony thank you for your 5 star review. It was my pleasure to assist you with your 🚗 insurance coverage, we are thrilled we were able to get you a very good rate! Thank you for your business and we look forward to assisting you with uyou addition needs.... Yolanda -Yolanda Ross, State Farm Insurance Agent, Chicago, IL "
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Miguel A Cruz

January 23, 2026

5  out of  5
rating by Miguel A Cruz
"Excellent service and easy to understand the coverage. I highly recommend this agancy!!!!"
We responded:
"Miguel thanks for your feedback, we strive to provide excellent service to all our clients at Yolanda Ross State Farm Agency. We appreciate your recommendation and look forward to assist you with all your insurance needs! "
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Heng Li

January 22, 2026

5  out of  5
rating by Heng Li
"Just switched from GEICO to State Farm—thanks to Miss Ross for her great assistance. Got a better rate too. Highly recommended!"
We responded:
"Heng! Thank you so much for your kind words! We're thrilled to hear that switching from GEICO to State Farm was such a smooth experience and that I was able to assist you in finding a better rate. We truly appreciate your recommendation and look forward to being here for all of your insurance needs! Yolanda-Yolanda Ross State Farm-Chicago "
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Vanessa Harris

January 20, 2026

5  out of  5
rating by Vanessa Harris
"My Representative was Janon and she was great, very patient and answered all my questions. This young lady customer service is Excellent."
We responded:
"Vanessa thank you for your 5-star review!⭐️⭐️⭐️⭐️⭐️⭐️ We're delighted to hear that Janon provided you with excellent service. Her patience, thoroughness, and commitment to answering all questions truly reflects the level of care we strive to provide. We appreciate your kind words and trust in our team! Yolanda Ross State Farm "
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Tim Bailkowski

January 18, 2026

5  out of  5
rating by Tim Bailkowski
"I could not be more grateful to have Yolanda and her staff as my insurance advocates. They are timely, conscientious and absolutely committed to my best interest. Thanks to her extensive knowledge and experience, Yolanda consistently provides sound advice and direction. I absolutely recommend Yolanda and her staff and look forward to working with them for the foreseeable future."
We responded:
"Thank you so much, Tim, for your thoughtful and generous review. I truly appreciate your kind words and your trust in our team. It means a great deal to know that our timeliness, commitment and dedication to your best interest had made a positive impact. I take pride in providing personalized service and sound guidance. Your recommendation is incredibly rewarding! We look forward to continuing to serve you and bring your insurance advocates for many years to come. Yolanda- Yolanda Ross State Farm Agency "
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Tamala Anderson

December 30, 2025

5  out of  5
rating by Tamala Anderson
"So I called Agent Yolanda Ross to switch my insurance she was so kind, attentive to my needs and knowledgeable help me with info I had no idea about my own house I felt so safe in her hands. Thank You so much"
We responded:
"⭐⭐⭐⭐⭐ Tamala - Thank you so much for your kind words and for trusting Yolanda Ross State Farm Agency with your insurance needs! I truly care about making sure clients feel informed, supported, and confident in their coverage, especially when it comes to protecting their homes. I'm so glad you felt safe and well taken care of. Thank you again—we truly appreciate you and your continued business! "
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Romona Pegues

December 22, 2025

5  out of  5
rating by Romona Pegues
"Janon was very knowledgeable, professional and polite while explaining the rentals insurance."
We responded:
"Ramona, Thank you so much for the kind 5 star review! We’re thrilled to hear that Janon provided such a knowledgeable, professional, and polite experience while explaining your renters insurance. Taking the time to clearly explain coverage and answer questions is very important to us, and we’re glad Janon delivered that level of service. We truly appreciate your trust in the Yolanda Ross State Farm team and are alwaysm here if you need anything!.......... Yolanda Ross State Farm -Chicago "
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Rebecca Moander

December 19, 2025

5  out of  5
rating by Rebecca Moander
"Super nice! Explained everything when I asked questions, and was able to get me a great deal!"
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Janon was super nice, took the time to explain everything clearly, and helped you secure a great deal. Providing helpful, transparent service is always our goal, and we truly appreciate your trust in the Yolanda Ross State Farm Insurance team. Please don’t hesitate to reach out if you ever have questions or need assistance—we’re always here to help! 🚗✨"
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Timothy Martin

December 11, 2025

5  out of  5
rating by Timothy Martin
"Keep up the great work."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Tina is very good at what she does and the positive feedback is greatly appreciated. Yolanda -Yolanda Ross State Farm Agency "
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Joseph Huff

December 9, 2025

5  out of  5
rating by Joseph Huff
"Very professional,knowledgeable and helpful"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michael Richardson

December 5, 2025

5  out of  5
rating by Michael Richardson
"I really had a bad week starting out, but once I spoke with Ms. Ross, she made me feel like she was going to do her best to help me. Speaking with Ms. Ross was an absolute pleasure! I was in a dilemma and Ms. Ross really assisted me and got me all the way together. I thought speaking to her she would provide me with some unexpected news, but to my surp, through her diligence and persistence of trying to provide me with the most discounts she could provide, it just worked out so good! I'm that type of person when working with a client, I give it my all in helping them as much as I can, and Ms. Ross did that, and much more. I'm so gracious for her and her team, including Ms. Tina and plan on being a client for a long time to come!"
We responded:
"Thank you so much for taking the time to share such a thoughtful and heartfelt review! We’re truly grateful that you trusted us during what started as a tough week, and I'm especially glad that I was able to turn your day around and make a positive difference with my service. Your kind words about her diligence, persistence, and commitment to finding you the best possible discounts mean so much to me. That level of care is exactly what we strive to provide every client, every time. We also truly appreciate your recognition of Ms. Tina and the rest of our team. We are honored to have you as part of our client family and look forward to serving you for many years to come. Thank you again for your trust and support! ........Yolanda-Yolanda Ross State Farm "
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Priscilla Rouissi

November 27, 2025

5  out of  5
rating by Priscilla Rouissi
"Tina M. Ross made switching my auto insurance effortless. Clear communication, quick responses, and genuinely good service. Highly recommend."
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Anola Yates

November 7, 2025

5  out of  5
rating by Anola Yates
"State Farm (Yolanda/Janon) provided excellent customer service delivery. Knowledgeable and professional service during each contact."
We responded:
"Thank you for sharing your positive experience! We’re so glad to know that Yolanda and Janon provided the knowledgeable and professional service you deserve. Delivering excellent customer care is our top priority, and it’s wonderful to see that reflected in your interactions with our team. We truly appreciate your support!"
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Valerie Ross

November 1, 2025

5  out of  5
rating by Valerie Ross
"Great car insurance rates and Yolanda was an excellent advisor for my life insurance policy. She explained the various types of life insurance policies and help me figure out the amounts that I needed to accomplish my goals. She is the best!"
We responded:
"Thank you for sharing your thoughtful review. I’m delighted to hear that you’re satisfied with your car insurance rates and that our conversation about life insurance was valuable in helping you achieve your goals. As the agency owner, I take great pride in providing personalized guidance, and I have a true passion for assisting clients in finding the right life insurance solutions to protect what matters most. It's always my priority to ensure clients have a clear understanding of their options and feel confident in their decisions. Your trust and support mean a great deal—thank you for choosing Yolanda Ross State Farm Agency. Yolanda "
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Samantha Schertz

October 28, 2025

5  out of  5
rating by Samantha Schertz
"I had a really great experience talking with her and she answered my questions."
We responded:
"Samantha, Thank you so much for your 5 star review and sharing your experience! I'm happy to hear that my team was able to answer your insurance questions and provide great service. At Yolanda Ross State Farm, we’re always here to help you find the right coverage and support for your needs. We truly appreciate your feedback and look forward to assisting you again in the future! — The Yolanda Ross State Farm Team"
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Sabrina King

October 25, 2025

5  out of  5
rating by Sabrina King
"I've been with Ms. Ross and her agency for several years and am delighted with their service. SUPER easy to work with - and I do almost everything with them digitally - and also incredibly responsive. I've even received a call after hours because Ms. Ross knew I was working on a time sensitive matter and was going to be traveling."
We responded:
"Sabrina, Thank you so much for your kind words and for being part of our State Farm family for all these years! 🌟 We truly appreciate your trust and loyalty. Our goal is always to make insurance easy, convenient, and personal — whether that’s online or with a quick after-hours call when you need us most. It means a lot to know our team’s responsiveness and support have made a difference for you. — Yolanda Ross & Team, State Farm Insurance"
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Ricky Msllet

October 14, 2025

5  out of  5
rating by Ricky Msllet
"My account is handled by Miss Ross's office are professionals. And any problems that I may have or concerns they take very good care of me. I really like Mrs. Ross team. I'm thankful they handle my account. Especially the team she has."
We responded:
"Hi Ricky, Thank you so much for your 5-star review! We truly appreciate your kind words and are so glad to hear that you’ve had such a great experience with Yolanda Ross and her team. Providing professional, caring service and making sure your insurance needs are handled smoothly is always our top priority. We’re grateful for your trust and look forward to continuing to take great care of you! Yolanda — The Yolanda Ross State Farm Team"
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The One

October 10, 2025

5  out of  5
rating by The One
"Yolanda and her staff are Great, knowledgeable, patient, and professional. I've been with her for years and have no plans of switching."
We responded:
"Thank you so much for your kind words and continued loyalty! We’re grateful to have earned your trust over the years. The entire Yolanda Ross State Farm team truly appreciate your recognition — it’s our pleasure to provide knowledgeable, patient, and professional service. We’re always here when you need us! - Yolanda Ross State Farm Chicago "
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Ooh Wee

October 6, 2025

5  out of  5
rating by Ooh Wee
"Excellent services, great staff and really good rates and explains everything no matter how many questions I asked-"
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that you had an excellent experience with the team at Yolanda Ross Insurance Agency. Providing great service, clear explanations, and competitive rates is what we strive for every day. We’re always happy to answer any and all questions to make sure you feel confident in your coverage. -Yolanda Ross State Farm "
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Felicia Buford

September 25, 2025

5  out of  5
rating by Felicia Buford
"Yolanda & staff and were great, very knowledgeable and a great location. They answered all my questions and concerns and was very professional. I recommend a person to there agency today. I'm am happy I have an agent that cares like Yolanda"
We responded:
"Felicia, Thank you so much for your wonderful review! We’re so glad to hear that Yolanda and our team provided you with the knowledgeable and professional service you deserve. It’s always our goal to make sure our clients feel heard, supported, and well taken care of. We’re honored that you recommended our agency to someone today — referrals mean the world to us. We’re happy to have you as part of our insurance family, and we’re always here when you need us! Yolanda Ross State Farm IL"
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Alisha White

September 18, 2025

5  out of  5
rating by Alisha White
"I have been a statefarm customer for a while. I appreciate my agent. Yolanda Ross. Always taking time in assisting and correcting when in need and keeping me with the best rates. Thank you statefarm."
We responded:
"Alisha, thank you for your review, I appreciate you taking the time to provide feedback. At Yolanda Ross State Farm Agency we work hard to assist all of our clients and provide them with exceptional service. We look forward to assisting you with your needs in the future. "