State Farm® Insurance Agent Yolanda Ross
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
ebony wright
September 4, 2025
"Yolanda and her team goes over and beyond assisting with insurance Needs. Very Professional, knowledgeable, patient and takes her time explaining everything to me when i have questions. I so happy to have an agent like Yolanda whom really cares about her customers. Totally happy to be with Statefarm."
Shawan Johnson
September 4, 2025
"I have been a customer with Yolanda Ross for several years and my experience is always great her staff and her are very professional and knowledgeable also helpful I would recommend her agency to anyone I am so satisfied with everything she has done for me and I thank her for all of the hard work she puts in for her clients she’s the best"
"Shawan it has been a pleasure working with you and your family. I appreciate your continued business and kind words. We are proud to provide you the kind of customer service you deserve 5 star "
Tyra Jacob
September 4, 2025
"Janon was cool. Very informative and pleasant. Almost made me not want to shop elsewhere for my property insurance. Almost."
Nikole White
September 4, 2025
"Very professional establishment, the people are so nice. 👌 They get the job done."
Mallari Peace
September 4, 2025
"Ms. Ross has been my insurance agent for 5 years. This past year was pretty challenging for me after taking on a rental property. Ms. Ross with her industry expertise and service has been top notch!"
Nicole
September 4, 2025
"Working with Yolanda is always a great experience!!!"
"Nicole is it a pleasure to assist you! I appreciate your business and the positive review "
Rachele Lewis
August 29, 2025
"I have never been disappointed with this company, The staff is absolutely Amazing, and Yolanda Ross is truly incredible very polite and answer all your questions, Don't matter how long it takes. ❤️"
"Rachele thank you so much for your review! I appreciate your kind words and make an effort to assist everyone in the same manner. I thank you for trusting me and my team with all your insurance needs. We value your business "
Chocez Howard
August 25, 2025
"Love your work!!! Thank you!!!"
"Chocez, thank you so much!!!!"
Marc Hilary
August 21, 2025
"Solid rates, great staff, highest commendation."
"Thank you Marc for your positive review. We appreciate your recommendation and you taking the time to share your experience with our agency. "
Ethan Walshe
August 20, 2025
"Janon was extremely helpful in finalizing my new auto policy."
"Thanks you for your 5 star review, Janon is an awesome part of our team and we appreciate allowing her to assist with your auto insurance needs. "
Post Box
August 7, 2025
"Hey thanks janon for asisting very well she is best she gave me every minute descrption about the insurance where i feel comfortable and i really appriciate that thankyou so much janon"
"Hi thank you for your feedback, I'm so glad you had a great experience with Janon. She is a very hard worker and wants to make sure you are not only covered properly but also understand the coverages. We look forward to assisting with all your insurance needs. "
Janon Surles
August 5, 2025
"I’m so happy to have chosen Yolanda as my agent! Her staff is always pleasant to talk to and ANYTIME I need help like a good neighbor Yolanda is there!!!"
"Mrs. Surles we appreciate your review, we are always trying to make every interaction great with our agency. We will always be there for all our customers we they need us! "
Paris Walker
August 5, 2025
"This office is awesome! They are courteos, patient & very nice. They assit me with my car and renters insurance whenever I need them. Erika is very nice and processes my payments with a smile! Best Statefarm office ever!"
"Thanks for your kind words we drive to make sure every interaction is great. I'm glad Erika you've had a positive experience with her and we are able to assist you with your car insurance. We take pride in what we do and appreciate your continued business. "
zhi zhang
August 1, 2025
"Yolanda was absolutely perfect in helping me and my son with car insurance. Will definitely be coming back with anything I need insured."
"Thank you for your postive feedback, we appreciate your 5 star review! I'm glad I was able to assist with your car insurance needs. I strive to provide excellent service, and your review is great encouragement. We hope to see you again soon!"
Chris Greenwood
July 7, 2025
"Never answers the phone"
"Thank you for your feedback. We have been unable to locate your information in our records and would appreciate the opportunity to address your concerns regarding our insurance services. However, we're unable to find any record of your interaction with our business. Please reach out to us directly so we can assist you. "
Leval Jones
June 13, 2025
"Best place ever!!!!! Yolanda was very patient and helped me get an auto policy very quickly. The service i received was awesome."
"Mr Jones' thank you so much for your review. It was my pleasure to assist you with your Auto insurance needs. We strive to provide excellent customer. "
SIR MONSTER V
May 14, 2025
"Very attentive and thorough help me out with my billing issue and make this real easy for me definitely deserves more than five stars"
"Thank you so much for your review, we really appreciate your feedback. We are always there for you for all your needs and assisting you with your billing issue was our pleasure. I'm glad you have a positive experience with my team. We strive to give every client the same experience. "
Royal T
May 5, 2025
"I truly appreciate my insurance agent and staff! Erika was extremely helpful in assisting me during my busy work day! Precise and swift! Excellent qualities!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We apprciate you taking the time to leave my office and Erika a review. "
Natasha Tyson
April 23, 2025
"Yolanda was very helpful and understanding. She was also very patient & kind. Great communication & customer service."
"Natasha, thank you for taking the time to share your thoughts! We're glad to know you were satisfied with our customer service & communication. We are always here to assist you with all your insurance needs. "
Alexis W
January 15, 2025
"Yolanda was extremely helpful and went out of her way to accommodate me in my time of need. I also appreciate the way Yolanda was so thorough in her explanation of benefits, and I highly recommend her for your family estate needs."
"Alexis it was a pleasure to assist you with your life insurance needs for your family. Life insurance proceeds are a great way to provide your family. Thank you again, we appreciate your business"
Tracy King
November 17, 2024
"This young lady is an Awesome agent, more State Farm agents need to be like her. Courteous, Fluent, and Knowledgeable."
"Tracy, Thank you for the generous review. I am delighted to know that my service is appreciated by you. I am proud to be your Agent and look forward to assisting you and your family and friends! "
T R
October 15, 2024
"My car was in an accident. State Farm considered the car totaled. Claim was paid within a week. Worked with Tina Ross who was very helpful in providing replacement coverage and providing new insurance cards!"
"I'm so glad our claims service was prompt and Tina was able to help you with your new auto policies! We appreciated your business and thank you for being a valued State Farm Customer! "
Marilyn Askew
October 7, 2024
"Hi thanks for everything ❤️👍"
"You are very welcome, we appreciate you and your business. Thank you for allowing us to assist you will all your insurance needs! "
Marco Jaquez
September 5, 2024
"Alexis was amazing and was able to get me a great auto policy quote. Overall a great experience."
"Marco thank you for your review, I'm glad we were able to assist you with your auto insurance policy. Alexis does a good job and I'm so glad she gave you a great experience. Welcome! "
Dawn Callahan
September 4, 2024
"I’ll never forget years ago, a friends apartment was broken into and the police asked her about her rental insurance. Neither of us had thought about pursuing rental insurance until that moment and since, I have always secured a policy. So when I walked by Yolanda’s office shortly after returning to Chicago, it was a no brainer to reach out. It took minutes to get a rental policy and considering how often Amazon is dropping off a package at my door, the cost is minimal!!! Do yourself a favor and get insurance! Peace of mind is everything. Ask for Alexis😉"
"Dawn I'm so glad you understand the importance of the protection insurance provides. Renters insurance is very affordable and everyone should have a policy. I'm glad Alexis was able to assist you with your new coverage and with lighting speed. Thank you for business and welcome to Yolanda Ross State Farm Agency. "