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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nikki Johnson

September 12, 2023

1  out of  5 rating by Nikki Johnson
"The most incompetent agents I’ve ever had to deal with. Any question you have regarding your policy increases, the answer will always be inflation vs actually reviewing the policy. In my case they had an accident on my mvr that wasn’t me which was raising my rates. I found this out on my own. No help from them when trying to remove it considering it was them who put it on my record and knows it wasn’t me."

king Slaughter

August 4, 2023

5  out of  5 rating by king Slaughter
"Yolanda is the best! I am 23 years of age and most insurance companies jack the price up for young drivers however, with Yolanda’s help I’m able to afford my insurance and drive safely! Thanks so much !!"

Shantel Foster

August 4, 2023

5  out of  5 rating by Shantel Foster
"I have been a valued customer with State Farm insurance for many years. They are very reliable prompt and they get the job done with amazing rates and results. Yolanda is my agent and she is professional and understanding towards my concerns. Check her out she will not disappoint."

Brian Pratt

August 3, 2023

5  out of  5 rating by Brian Pratt
"Very responsive and accommodating. We have a very small renter’s insurance policy and they provided terrific customer service"

Trenae Bryant

April 17, 2023

5  out of  5 rating by Trenae Bryant
"Thanks to Yolanda, I was able to get car insurance quick and easy. She was very professional, kind, and had a warm voice. Sometimes people just try to sell you stuff without listening and understanding what you need. She helped me understand everything State Farm has to offer without me feeling overwhelmed. I give her 5 stars across the board. If I could give her 10 stars I would. Thanks again Yolanda for your help!"

Jai Green

February 10, 2023

5  out of  5 rating by Jai Green
"Yolanda Ross is professional and very responsive to my questions. Its a pleasure to have her and her team as my insurance agent."

Nia Sotto

November 16, 2022

5  out of  5 rating by Nia Sotto
"Massive thanks to Yolanda Ross and her team! They made the experience of purchasing auto insurance while at the dealership seamless and stress-free."

renee renee

August 11, 2022

5  out of  5 rating by renee renee
"Ms. Ross went above and beyond to meet my needs. I felt 100% confident switching insurance companies. I know received more coverage for less that what I was paying previously. You really are in good hands with Ms. Ross!"

Royal T

July 21, 2022

5  out of  5 rating by Royal T
"I've had other insurance agents for various reasons but I've found the one agent for everything! Yolanda Ross is the best! Very personable and easy to communicate with!"

Diane Griffin

February 12, 2022

5  out of  5 rating by Diane Griffin
"Ms. Ross was very helpful and relateable."

Megan Dobner

November 8, 2021

5  out of  5 rating by Megan Dobner
"Ms. Ross was very helpful and courteous."

Yvonne Williams

August 6, 2021

5  out of  5 rating by Yvonne Williams
"Ms Yolanda Ross understands the complexity of insurance in multiple states! She advised me on money saving strategies for my Illinois and out is state properties and vehicles. Her counsel saved me thousands of dollars from my previous plans -for better coverage! She and her staff are professional, responsive and a pleasure to work with! Ms. Ross is a 5, gold ⭐️ agent with a 5 gold star team!!! YAW"

DiEsha Robinson

July 30, 2021

5  out of  5 rating by DiEsha Robinson
"State Farm agent Felicia was nothing less than amazing today! She went over & beyond this afternoon with helping me get the correct information for my monthly billing/processing my payment! Felicia provided me with professionalism, kindness, patience and top notch customer service. I'm very appreciative of the service I was given today. Thank you Felicia"

Denise Dailey

July 8, 2021

5  out of  5 rating by Denise Dailey
"Thank you Yolanda for all of your help and responsiveness during my time in Chicago and with helping me relocate/transfer my coverage. You have been very helpful and I was very impressed by how quickly you would provide responses to my questions, documents, and other resources."

Barbara Whitman

April 26, 2021

5  out of  5 rating by Barbara Whitman
"I was provided with professional, friendly and quality service by the agent and staff regarding home insurance and the sale of my property. I found the insurance and great advice from the agent to be of great benefit to me in my decision making process. Continue your recruitment and training of personnel to address client timely information and satisfaction. Thank you for your service."

Bianca Burton

April 17, 2021

5  out of  5 rating by Bianca Burton
"Yolanda is quick on her toes, She’s so professional and gets the job done fast. No worries trust me you wont be disappointed and will get the BEST RATE."

Charles C McClendon Jr.

April 8, 2021

5  out of  5 rating by Charles C McClendon Jr.
"Ms. Ross has demonstrated Exceptional service. She has a vast knowledge of the industry. I find great value in having her business service all of my professional needs. CCM"


April 8, 2021

5  out of  5 rating by T B
"Yolanda is professional, honest, attentive, responsive and dedicated to her clients. She will work hard to make sure you get the best price and the best coverage."

Paulette Bates

April 8, 2021

5  out of  5 rating by Paulette Bates
"It's always a pleasure working with Yolanda. She go that extra mile ensuring that her customer's are completely satisfied with the service and given the best price to fit their needs."

Tunlisha Tobar

April 7, 2021

5  out of  5 rating by Tunlisha Tobar
"I just love how Professional Yolanda was she gave me good quality service. She answer all my questions would recommend her to family and friends"

Marnie Ruff

November 2, 2020

5  out of  5 rating by Marnie Ruff
"I actually have been working with Yolanda Ross for sometime now & every encounter has been on point. I have always been given an option for the best coverage for myself & my family. She is extremely knowledgeable as well as caring for the well being of her clients and their assets. I have referred her many times & will continue to from here on out."

Latonia Walker

October 27, 2020

5  out of  5 rating by Latonia Walker
"Yolanda is a very reliable , knowledgeable and service focused Realtor.. She is always on time, she keeps you informed and advocates fiercely for her clients!"

Celeste slaughter

October 22, 2020

5  out of  5 rating by Celeste slaughter
"Yolanda Ross was very helpful. She took time to explain everything to me. Her professionalism was awesome. I like that she was knowledgeable, however not over the top. I felt extremely comfortable with her helping me."

Prissi Travels

October 22, 2020

5  out of  5 rating by Prissi Travels
"It was a pleasure working with Yolanda Ross. She educated me on the proper coverage I needed, taking into account my profession, as well as considering the area in which I lived. She was quick providing the quote and answering my questions. I highly recommend this agent."

Terrance Brown

October 21, 2020

5  out of  5 rating by Terrance Brown
"Professional, Experience, Knowledgeable, Trustworthy and a Agent that truely cares for her clients. Ms.Ross has been my agent since 2002, I have recommend her services to all of my family, colleagues and professional partners. No matter what the problem consists of ,if Ms.Ross can not answer or fix the issue she will place you in contact with the right person. Ms.Ross is the definition of an Agent that Cares....."